| 2,288 | 13 | 34 |
| 下载次数 | 被引频次 | 阅读次数 |
网络空间中的政府回应已经成为政府与公众相互创造和维系的一场“语言游戏”,目前学界已经关注到公众话语与政府回应间的内在联系,基本勾勒出了公众话语与政府回应之间关系的大致轮廓,但囿于研究方法的局限,二者之间的因果关系及其边界条件仍具备研究价值与研究空间。因此,本文基于话语理论、符号互动论和知识社会学构建了一个话语互动“双轮”理论框架,通过一项涉及中国140个市长信箱的实地实验,检验公众话语风格与政府回应之间的因果关系,以及电子政务水平的调节作用,为政府回应话语研究作出新的边际贡献。研究发现:(1)公众话语风格差异对政府回应率和回应速度没有显著影响;(2)公众话语风格差异显著影响政府回应质量;(3)电子政务水平在公众话语风格与政府回应质量的关系中起到负向调节作用。因此,有必要从提高互动主体的知识共享能力和限制电子官僚的自由裁量权入手,改进政府回应整体效能,实现良善的政府回应。
Abstract：Although it is widely acknowledged that language plays a crucial role in communications between government and the public and that government responses in cyberspace have become a form of “ language game”, little research has been done to determine if different discourse styles on the part of the citizenry have varied effects on the government response. To address this gap, we propose a “ Double-Wheel” analytical framework based on discourse theory, symbolic interaction, and knowledge sociology and conduct a field experiment based on 140 mailboxes of Chinese mayors, focusing on the bureaucrats' electronic responses to citizen inquiries regarding disability protection policies. Our study reveals that while there are no significant differences in the response rate or the response speed due to the citizens' discourse styles, their styles do significantly impact the response quality. Furthermore, the impacts are both fragile and unstable, and they vary depending on the level of e-government implementation.First, based on research on government responses, this study proposes an integrated “ Double-Wheel ” analytical framework to open up the boundaries between abstract theoretical narratives regarding government responses and fragmented practical situations and to build a dynamic and cyclical interpretation of the strategies of public discourse expression and the internal logic of government responses. Second, this research enriches and improves the discourse classification system of government-civilian interactions in cyberspace and adds more explanatory causal evidence. Third, an interactive egovernment platform with government response actions is introduced to clarify the interembedded space between government and the public in the digital era.This article improves our cognitive picture of discourse preferences in government responses, deconstructs and reconstructs the intrinsic relationship between government response and knowledge, symbols, and discourse, and promotes the establishment of a theoretical knowledge base of government responses. The following two deficiencies revealed in the study offer potential avenues for future research. First, while online political interactions have become the principal mode of communications between the Chinese government and the citizenry, particularly through the mayor's mailbox or local government message boards, the discourse is primarily limited to written expressions.Consequently, the exclusion of more emotionally charged verbal language from analysis warrants further exploration into how to integrate the spoken word, including, for example, the intonation. Second, e-bureaucrats that are responsible for addressing public demands through the mayor's mailbox possess ample time to identify and evaluate such demands. However, e-bureaucrats in the field must respond instantly while contending with a range of factors that may influence their responses. Therefore, it would be valuable to assess this study's explanatory power with respect to the behavior of e-bureaucrats in the field.
埃利亚斯N.2018.符号理论[M].熊浩,高乐田,译.北京:商务印书馆.
范合君,吴婷,何思锦.2022.“互联网+政务服务”平台如何优化城市营商环境?---基于互动治理的视角[J].管理世界,38(10):126-143.Fan H J,Wu T,He S J.2022.How does“Internet+Government Service”platform optimize city's doing business environment?A study based on interactive governance perspective[J].Journal of Management World,38(10):126-143.(in Chinese)
福柯M.1997.权力的眼睛---福柯访谈录[M].严锋,译.上海:上海人民出版社.
福柯M.1998.知识考古学[M].谢强,马月,译.北京:读书·生活·新知三联书店.
韩志明.2018.从官僚知识到个人知识---国家治理转向的知识逻辑[J].中国行政管理,(6):88-93.Han Z M.2018.From bureaucratic knowledge to personal knowledge:The knowledge logic of state governance turn[J].Chinese Public Administration,(6):88-93.(in Chinese)
赫梅尔R P.2013.官僚经验:后现代主义的挑战[M].韩红,译.北京:中国人民大学出版社.
李锋,孟天广.2016.策略性政治互动:网民政治话语运用与政府回应模式[J].武汉大学学报(人文科学版),69(5):119-128,封3.Li F,Meng T G.2016.The strategic political interaction:Political discoursesof netizens and government responsiveness in cyber space[J].Wuhan University Journal (Humanity Sciences),69(5):119-128,封3.(in Chinese)
李阳晖,罗贤春.2008.国外电子政务服务研究综述[J].公共管理学报,(4):116-121,128.Li Y H,Luo X C.2008.Research summarization on foreign E-government services[J].Journal of Public Management,(4):116-121,128.(in Chinese)
刘法杞,陈柏峰.2020.技术平台对科层体制的重塑及其治理效应[J].河南大学学报(社会科学版),60(6):12-17.Liu F Q,Chen B F.2020.Restructuring of bureaucracy by technology platforms and its governance effect[J].Journal of Henan University (Social Science),60(6):12-17.(in Chinese)
吕程平.2014.网民留言中的参与性、归属感与自由感---人民网《地方领导留言板》10省留言数据分析[J].中国农业大学学报(社会科学版),31(4):90-97.LüC P.2014.Participation and sense of belonging and freedom of netizens:Analysis of10 provinces message data in people net[J].China Agricultural University Journal of Social Sciences Edition,31(4):90-97.(in Chinese)
毛万磊,朱春奎.2019.电子化政民互动对城市公众政府信任的影响机理研究[J].南京大学学报(哲学·人文科学·社会科学),56(3):51-60.Mao W L,Zhu C K.2019.Research on the mechanism of the impact of electronic government citizen interaction on urban public government trust[J].Journal of Nanjing University (Philosophy,Humanities and Social Sciences),56(3):51-60.(in Chinese)
米德G H.2018.心灵、自我与社会[M].赵月瑟,译.上海:上海译文出版社.
宋锴业.2020.中国平台组织发展与政府组织转型---基于政务平台运作的分析[J].管理世界,36(11):172-193.Song K Y.2020.The development of platform organizations in China and transition of government organization:An analysis based on the operation of government affairs platform[J].Journal of Management World,36(11):172-193.(in Chinese)
孙斐,叶烽.2020.公众参与政府绩效管理的可持续性:一个系统性文献综述[J].行政论坛,27(1):79-87.Sun F,Ye F.2020.The Sustainability of public participation in government performance management:A systematic literature review[J].Administrative Tribune,27(1):79-87.(in Chinese)
孙斐,王刘娟.2021.街头官僚的道德困境:一个文献综述[J].公共管理与政策评论,10(3):158-168.Sun F,Wang L J.2021.The moral dilemmas of street-level bureaucrats:A literature review[J].Public Administration and Policy Review,10(3):158-168.(in Chinese)
孙斐.2022.政府形式回应是无奈之举还是必要手段:一个整合性归因模型[J].上海行政学院学报,23(1):28-41.Sun F.2022.Is government formalized response an act of desperation or a necessity:An integrated attribution model[J].The Journal of Shanghai Administration Institute,23(1):28-41.(in Chinese)
唐啸,周绍杰,赵鑫蕊,等.2020.回应性外溢与央地关系:基于中国民众环境满意度的实证研究[J].管理世界,36(6):120-134,249.Tang X,Zhou S J,Zhao X R,et al.2020.Central-local relations and government responsive spillover:An empirical research of Chinese Citizens'satisfaction with environmental governance[J].Journal of Management World,36(6):120-134,249.(in Chinese)
韦伯·M.2010.经济与历史支配的类型[M].康乐,等,译.桂林:广西师范大学出版社.
尉馨元,李慧龙.2022.迷雾中的轮廓:数字政府回应界面的多重形态与组织逻辑---一个整合性比较研究[J].中国行政管理,(11):40-48.Wei C Y,Li H L.2022.Contours in the mist:The Multiple interface and organizational logic of the digital government's response-An integrated comparative study[J].Chinese Public Administration,(11):40-48.(in Chinese)
文宏.2019.网络群体性事件中舆情导向与政府回应的逻辑互动---基于“雪乡”事件大数据的情感分析[J].政治学研究,(1):77-90.Wen H.2019.Logic interaction between public opinion orientation and government response in internet group crisis events:Emotional analysis based on big data of“Snow Village”event[J].CASS Journal of Political Science,(1):77-90.(in Chinese)
习近平.2017.决胜全面建成小康社会夺取新时代中国特色社会主义伟大胜利---在中国共产党第十九次全国代表大会上的报告[M].北京:人民出版社.
习近平.2022.高举中国特色社会主义伟大旗帜为全面建设社会主义现代化国家而团结奋斗---在中国共产党第二十次全国代表大会上的报告[M].北京:人民出版社.
阎波,吴建南.2015.电子政务何以改进政府问责---ZZIC创新实践的案例研究[J].公共管理学报,12(2):1-12.Yan B,Wu J N.2015.How does E-government promote accountability-A Case Study of ZZIC Innovation[J].Journal of Public Management,12(2):1-12.(in Chinese)
颜海娜,谢巧燕.2021.公民诉求对政府回应话语的影响探究---基于F市G区12345平台数据的实证分析[J].东北大学学报(社会科学版),23(1):78-86.Yan H N,Xie Q Y.2021.Research on the influence of citizens'demand on government responsiveness discourse:An empirical analysis based on the 12345 platform data in District G,City F[J].Journal of Northeastern University (Social Science),23(1):78-86.(in Chinese)
张海柱.2013.西方公共政策话语研究:回顾与展望[J].公共管理与政策评论,2(4):67-77.Zhang H Z.2013.Western public policy discourse studies:Review and prospect[J].Public Administration and Public Review,2(4):67-77.(in Chinese)
张军,倪星.2020.控权问责、服务提升与电子政务的清廉效应---基于中国282个地级市调查数据的实证分析[J].中国行政管理,(3):59-66.Zhang J,Ni X.2020.Administrative control,service improvement and the effect of E-governmenton anti-corruption-An empirical analysis based on the survey data of 282prefecture-level cities in China[J].Chinese Public Administration,(3):59-66.(in Chinese)
朱锐勋,王鹏,潘政翰.2018.加强政府网站建设助推“互联网+政务服务”---基于结构方程政府网站公众满意度测评模型[J].行政与法,(4):6-12.Zhu R X,Wang P,Pan Z H.2018.Strengthen the construction of government websites,promote“Internetplusgovernment services”-Based on the review model of public satisfaction of government websites through structural equation[J].Administration and Law,(4):6-12.(in Chinese)
Ackrill J L.1975.Categories and De interpretatione[M].Oxford:Clarendon Press.
Andersen S C,Guul T S.2019.Reducing minority discrimination at the front line-Combined survey and field experimental evidence[J].Journal of Public Administration Research and Theory,29(3):429-444.
Bolter J D,Grusin R.2000.Remediation:Understanding new media[M].Cambridge:MITPress.
Bourdieu P.1984.Distinction:A social critique of the judgement of taste[M].London:Routledge.
Brown D.2005.Electronic government and public administration[J].International Review of Administrative Sciences,71(2):241-254.
Chen J D,Pan J,Xu Y Q.2016.Sources of authoritarian responsiveness:A field experiment in China[J].American Journal of Political Science,60(2):383-400.
Distelhorst G,Hou Y.2014.Ingroup bias in official behavior:A national field experiment in China[J].Quarterly Journal of Political Science,9(2):203-230.
Distelhorst G,Hou Y.2017.Constituency service under nondemocratic rule:Evidence from China[J].The Journal of Politics,79(3):1024-1040.
Distelhorst G,Fu D N.2019.Performing authoritarian citizenship:Public transcripts in China[J].Perspectives on Politics,17(1):106-121.
Fairclough N,Cortese G,Ardizzone P.2007.Discourse and contemporary social change (Vol.54)[M].Bern,Berlin,Bruxelles,Frankfurt am Main,New York,Oxford:Peter Lang.
Gauld R,Gray A,McComb S.2009.How responsive is E-government?Evidence from Australia and New Zealand[J].Government Information Quarterly,26(1):69-74.
Geertz C.1992.“Local Knowledge”and its limits:Some“Obiter Dicta”[J].The Yale Journal of Criticism,5(2):129.
Guul T S,Pedersen M J,Petersen N B G.2021.Creaming among caseworkers:Effects of client competence and client motivation on caseworkers'willingness to help[J].Public Administration Review,81(1):12-22.
Hall S,Evans J,Nixon S.2013.Representation:Cultural representations and signifying practices[M].2nd ed.London:SAGEPublications Ltd.
Hansen J A,Tummers L.2020.A systematic review of field experiments in public administration[J].Public Administration Review,80(6):921-931.
Jennings W.2009.The public thermostat,political responsiveness and error-correction:Border control and asylum in Britain,1994~2007[J].British Journal of Political Science,39(4):847-870.
J?rgensen M W,Phillips L J.2002.Discourse analysis as theory and method[M].London:SAGE Publications Ltd.
Levitsky S,Way L.2002.The rise of competitive authoritarianism[J].Journal of Democracy,13(2):51-65.
Li F,Liu Y,Meng T G.2019.Discursive strategy of opinion expression and government response in China:Text analysis based on online petitions[J].Telematics and Informatics,42:101238.
Lipsky M.1980.Street-level bureaucracy[M].New York:Russell Sage Foundation.
Liu S M,Yuan Q L.2015.The evolution of information and communication technology in public administration[J].Public Administration and Development,35(2):140-151.
Loyens K,Maesschalck J.2010.Toward a theoretical framework for ethical decision making of street-level bureaucracy:Existing models reconsidered[J].Administration&Society,42(1):66-100.
Manion M.2014.Authoritarian parochialism:Local congressional representation in China[J].The China Quarterly,218:311-338.
Mannheim K.1952.Essays on the sociology of knowledge(Vol.5)[M].London:Routledge.
Meng T G,Pan J,Yang P.2017.Conditional receptivity to citizen participation:Evidence from a survey experiment in China[J].Comparative Political Studies,50(4):399-433.
Mossberger K,Wu Y H,Crawford J.2013.Connecting citizens and local governments?Social media and interactivity in major U.S.cities[J].Government Information Quarterly,30(4):351-358.
Newland S A,Liu J C E.2021.Ethnic identity and local government responsiveness in Taiwan[J].Governance,34(3):875-892.
O'Reilly T.2011.Government as a platform[J].Innovations:Technology,Governance,Globalization,6(1):13-40.
Petersen N B G.2021.Disciplining the strong?Discrimination of service users and the moderating role of PSM and ability to cope[J].Public Management Review,23(2):168-188.
Polanyi M.1958.Personal knowledge:Towards a post-critical philosophy[M].London:Routledge.
Rousseau J J.2016.The social contract.Democracy:A Reader[M].New York:Columbia University Press.
Sances M W.2016.The distributional impact of greater responsiveness:Evidence from New York towns[J].The Journal of Politics,78(1):105-119.
Song M,Kim M,Favero N.2020.Social class,ingroup-outgroup comparison,and citizen evaluations:Is user satisfaction linked to outcome disparities?[J].The American Review of Public Administration,50(2):205-218.
Wallmeier F,Helmig B,Feeney M K.2019.Knowledge construction in publicadministration:discourse analysis of public value[J].Public Administration Review,79(4):488-499.
White L G.1994.Policy analysis as discourse[J].Journal of Policy Analysis and Management,13(3):506-525.
Wittgenstein L.1953.Philosophical investigations[M].New York:Macmillan.
(1)七大行政地理分区包括:华中地区、华北地区、华南地区、东北地区、西南地区、西北地区、华东地区。
(1)Distelhorst and Hou(2014)提出的回应质量指标包括:负责低保的政府机构名称、享受低保的条件、低保申请的审批程序、相关政府机构的联系信息、当地低保的发放标准。
基本信息:
DOI：
中图分类号:G206;D63
引用信息:
[1]孙斐,徐淮智.网络空间的“语言游戏”:公众话语风格与政府回应[J].公共管理评论,2023,5(04):104-127.
基金信息:
国家社会科学基金一般项目“基层公务员的价值选择逻辑与价值冲突治理研究”(项目批准号:21BGL201); 甘肃省基础研究计划-软科学专项资助项目“基于公共价值的甘肃省数字政府建设成效评价指标体系构建研究”(项目批准号:22JR4ZA041)资助