潘王雨昂,马亮

• 1:厦门大学管理学院
• 2:中国人民大学公共管理学院

摘要(Abstract)：

长期以来，学术界普遍对数字化实际推动公民接受公共服务的效果持悲观看法，认为这只是一种“神话”或“乌托邦”。本文以工伤保险公共服务为例，通过连续双重差分法进行准实验设计和反事实评估，发现基于中国场景得出的结论是乐观的：公共服务数字化对于工伤保险覆盖面提升的解释力度显著(高达182%)。本文进一步地通过合成双重差分等方法发现，对于公民需求的重视是公民接受公共服务的决定性因素，公共服务数字化在其中更多起到了“助推器”“催化剂”及“加速器”的作用。本文呼吁建设以公民需求为中心的数字政府并推动“互联网+公共服务”,在先进技术的引用及推广之外，更加重视公共价值的践行。

关键词(KeyWords)： 数字公共服务;数字政府;行政负担;社会保险覆盖面;工伤保险

Abstract:

Keywords:

基金项目(Foundation): 国家自然科学基金项目面上项目“数字政府如何降低行政负担：面向中国地方政府的实证研究”(项目批准号:72274203);; 国家社会科学基金重大项目“数字政府建设成效测度与评价的理论、方法及应用研究”(项目批准号:23&ZD080)的阶段性研究成果

作者(Author): 潘王雨昂,马亮

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• (1)对此,更全面的综述参见(Li and Shang,2020)。
• (2)最为相关的文件为《人力资源社会保障部关于建立全国统一的社会保险公共服务平台的指导意见》(人社部发[2019]103号),但该文件的主要目的是要求对内实现社会保险信息系统和数据互联互通,而不是要求以数字化方式提高工伤保险覆盖面。
• (3)比如,失业保险有《人力资源社会保障部办公厅关于实施失业保险支持技能提升“展翅行动”的通知》(人社厅发[2018]36号),养老保险也有相关的智慧养老产业发展政策。但是,只有工伤保险数字化了相关服务,却没有直接推广。
• (4)参见《辽宁省人民政府办公厅关于印发〈辽宁省促进“互联网+医疗健康”发展实施方案〉的通知》(辽政办发[2018]50号),发文时间为2018年11月20日。
• (5)参见《江西省人民政府办公厅关于推进“互联网+医疗健康”发展的实施意见》(赣府厅发[2018]40号),发文时间为2018年11月23日。
• (6)参见http://zwpg.egovernment.gov.cn/art/2020/5/20/art_1325_6247.html。