行政负担的生成逻辑——兼论为什么数字政府未能减轻行政负担The Logic of Administrative Burden:Why Digital Government Reform Fails to Reduce Administrative Burden
梁平汉,刘洪志,陈雨萱
摘要(Abstract):
行政负担影响政府绩效和公信力,数字政府被认为是降低行政负担的重要手段,但数字政府影响行政负担转移和分担的理论机制尚不明确。本文基于A区税务部门数字政府改革过程的案例,对行政负担的生成逻辑作出了解释。本文基于合同理论,并结合行政负担定义中的“摩擦”“强加性成本”与“繁重体验”三种诠释,分析了行政负担生成的逻辑。政府组织的不完全合同,包括其正式的组织规章部分和非正式的影子合约部分,以及政府外部的政府-民众隐性合约,这三类合约之间的冲突导致了行政负担的产生。数字政府改革并未大幅度改变产生行政负担的这三类合同,反而带来了更多的合约之间的冲突,从而蕴含着进一步加重行政负担的可能。
关键词(KeyWords): 行政负担;数字政府;合同理论;街头官僚;政民互动
基金项目(Foundation): 国家社会科学基金研究和阐释党的十九届六中全会精神重点项目“构建和巩固亲清政商关系研究”(项目批准号:22AZD033);; 国家社科基金重大项目“现代信息技术驱动的我国营商环境优化研究”(项目批准号:20&ZD071)的资助
作者(Author): 梁平汉,刘洪志,陈雨萱
参考文献(References):
- 曹海军,马浩杰.2023.数字政府与行政负担:一项系统性文献综述[J].信息技术与管理应用,2(4):129-142.Cao H J,Ma H J.2023.Digital government and administrative burden:A systematic literature review[J].Information Technology and Management Application,2(4):129-142.(in Chinese)
- 何艳玲,王铮.2022.回归民本性:行政负担研究反思及其对城市政务服务改革的启示[J].同济大学学报(社会科学版),33(5):63-74.He Y L,Wang Z.2022.Returning to the people-centered nature:Reflections on administrative burden research and its enlightenment to the reform of urban government service[J].Journal of Tongji University (Social Science Edition),33(5):63-74.(in Chinese)
- 何毅.2022.“共谋俘获”:项目调整中的基层政府行为研究[J].中国农业大学学报(社会科学版),39(2):103-116.He Y.2022.“Collusive Capture”:Research on grass-roots government behavior in project adjustment[J].Journal of China Agricultural University (Social Sciences),39(2):103-116.(in Chinese)
- 侯志阳,张翔.2020.公共管理案例研究何以促进知识发展?——基于《公共管理学报》创刊以来相关文献的分析[J].公共管理学报,17(1):143-151.Hou Z Y,Zhang X.2020.How can public management case studies promote knowledge development?—Based on the analysis of related literatures from the publication of journal of public management[J].Journal of Public Management,17(1):143-151.(in Chinese)
- 简·E.芳汀.2010.构建虚拟政府:信息技术与制度创新[M].邵国松,译.北京:中国人民大学出版社.
- 姜宝,曹太鑫,康伟.2022.数字政府驱动的基层政府组织结构变革研究——基于佛山市南海区政府的案例[J].公共管理学报,19(2):72-81,169.Jiang B,Cao T X,Kang W.2022.Research on the organizational structure change of grassroots government driven by digital government—based on the case of Nanhai district government of Foshan City[J].Journal of Public Management,19(2):72-81,169.(in Chinese)
- 梁平汉,邹伟,胡超.2020.时间就是金钱:退税无纸化改革、行政负担与企业出口[J].世界经济,43(10):52-73.Liang P H,Zou W,Hu C.2020.Paperless reform of tax rebates,administrative burden and firm exports[J].The Journal of World Economy,43(10):52-73.(in Chinese)
- 马亮.2022a.数字政府如何降低行政负担?[J].行政管理改革,(9):4-12.Ma L.2022a.How does digital government reduce administrative burdens?[J].Administration Reform,(9):4-12.(in Chinese)
- 马亮.2022b.行政负担:典型场景与研究前瞻[J].江苏师范大学学报(哲学社会科学版),48(4):80-92,124.Ma L.2022b.Administrative burdens:Prospect on typical scenarios and research[J].Journal of Jiangsu Normal University (Philosophy and Social Sciences Edition),48(4):80-92,124.(in Chinese)
- 马亮.2022c.行政负担:研究综述与理论展望[J].甘肃行政学院学报,(1):4-14,124.Ma L.2022c.Administrative burdens:Literature review and research prospect[J].Journal of Gansu Administration Institute,(1):4-14,124.(in Chinese)
- 潘王雨昂,马亮.2024.跨越公共服务数字化与公民使用的鸿沟——以工伤保险为例[J].公共管理评论,6(2):126-159.Pan W Y A,Ma L.2024.Farewell to myth:Digitization of employment injury insurance services and citizen utilization[J].China Public Administration Review,6(2):126-159.(in Chinese)
- 邱泽奇.2005.技术与组织的互构——以信息技术在制造企业的应用为例[J].社会学研究,(2):32-54,243.Qiu Z Q.2005.Inter-construction between technology and organization:A case of information technology application in manufactories[J].Sociological Studies,(2):32-54,243.(in Chinese)
- 文宏,李慧龙.2019.府际关系视角下基层形式主义的本质与逻辑重思[J].探索与争鸣,(11):102-110,159.Wen H,Li H L.2019.Rethink of the essence and logic of grassroots formalism from the perspective of intergovernmental relation[J].Exploration and Free Views,(11):102-110,159.
- 于文轩,林荣全.2021.责任性与避责:公共行政学研究的大问题[J].甘肃行政学院学报,(1):4-13,124.Yu W X,Lin R Q.2021.Accountability and blame avoidance:Big questions of public administration[J].Journal of Gansu Administration Institute,(1):4-13,124.(in Chinese)
- 周黎安.2008.转型中的地方政府[M].上海:格致出版社,上海人民出版社.
- 朱春奎,童佩珊.2023.公共管理领域中的行政负担研究进展与展望[J].公共行政评论,16(5):158-176.Zhu C K,Tong P S.2023.Research progress and prospect of administrative burden in the field of public administration[J].Journal of Public Administration,16(5):158-176.(in Chinese)
- Arendsen R,Peters O,Ter Hedde M,et al.2014.Does e-government reduce the administrative burden of businesses?An assessment of business-to-government systems usage in the Netherlands[J].Government Information Quarterly,31(1):160-169.
- Baekgaard M,Moynihan D P,Thomsen M K.2021.Why do policymakers support administrative burdens?The roles of deservingness,political ideology,and personal experience[J].Journal of Public Administration Research and Theory,31(1):184-200.
- Baekgaard M,Tankink T.2022.Administrative burden:Untangling a bowl of conceptual spaghetti[J].Perspectives on Public Management and Governance,5(1):16-21.
- Barley,S R.1986.Technology as an occasion for structuring:Evidence from observations of CT scanners and the social order of radiology departments[J].Administrative Science Quarterly,31(1):78-108.
- Bozeman B,Youtie J.2020.Robotic bureaucracy:Administrative burden and red tape in university research[J].Public Administration Review,80(1):157-162.
- Burden B C,Canon D T,Mayer K R,et al.2012.The effect of administrative burden on bureaucratic perception of policies:Evidence from election administration[J].Public Administration Review,72(5):741-751.
- Camillo C A.2020.Understanding the mechanisms of administrative burden through a within-case study of Medicaid expansion implementation[J].Journal of Behavioral Public Administration,4(1):1-12.
- Christensen J,Aar?e L,Baekgaard M,et al.2020.Human capital and administrative burden:The role of cognitive resources in citizen-state interactions[J].Public Administration Review,80(1):127-136.
- Chudnovsky M,Peeters R.2021.The unequal distribution of administrative burden:A framework and an illustrative case study for understanding variation in people's experience of burdens[J].Social Policy & Administration,55(4):527-542.
- Fehr E,Hart O,Zehnder C.2011.Contracts as reference points-experimental evidence[J].American Economic Review,101(2):493-525.
- Giest S,Samuels A.2023.Administrative burden in digital public service delivery:The social infrastructure of library programs for e-inclusion[J].Review of Policy Research,40(5):626-645.
- Griffiths R.2021.Universal credit and automated decision making:A case of the digital tail wagging the policy dog?[J].Social Policy and Society,23(1):1-18.
- Hart O,Moore J.2008.Contracts as reference points[J].The Quarterly Journal of Economics,123(1):1-48.
- Heggertveit I,Lindgren I,Madsen C ?,et al.2022.Administrative burden in digital self-service:An empirical study about citizens in need of financial assistance[C]//Proceedings of the 14th IFIP WG 8.5 International Conference on Electronic Participation.Cham:Springer,173-187.
- Heinrich C J.2018.Presidential address:“A Thousand Petty Fortresses”:Administrative burden in U.S.immigration policies and its consequences[J].Journal of Policy Analysis and Management,37(2):211-239.
- Heinrich C J,Camacho S,Henderson S C,et al.2022.Consequences of administrative burden for social safety nets that support the healthy development of children[J].Journal of Policy Analysis and Management,41(1):11-44.
- Herd P,DeLeire T,Harvey H,et al.2013.Shifting administrative burden to the state:The case of Medicaid Take-Up[J].Public Administration Review,73(s1):S69-S81.
- Larsson K K.2021.Digitization or equality:When government automation covers some,but not all citizens[J].Government Information Quarterly,38(1):101547.
- Linos K,Carlson M,Jakli L,et al.2022.How do disadvantaged groups seek information about public services?A randomized controlled trial of communication technologies[J].Public Administration Review,82(4):708-720.
- Madsen C ?,Lindgren I,Melin U.2022a.The accidental caseworker-how digital self-service influences citizens' administrative burden[J].Government Information Quarterly,39(1):101653.
- Madsen J K,Mikkelsen K S,Moynihan D P.2022b.Burdens,sludge,ordeals,red tape,Oh My!:A user's guide to the study of frictions[J].Public Administration,100(2):375-393.
- Masood A,Azfar Nisar M.2021.Administrative capital and citizens' responses to administrative burden[J].Journal of Public Administration Research and Theory,31(1):56-72.
- Moynihan D,Herd P,Harvey H.2015.Administrative burden:Learning,psychological,and compliance costs in citizen-state interactions[J].Journal of Public Administration Research and Theory,25(1):43-69.
- Nielsen M M,Carvalho N R,Veiga L G,et al.2017.Administrative burden reduction over time:Literature review,trends and gap analysis[C]//Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance.New Delhi:Association for Computing Machinery,140-148.
- Orlikowski,W J.1992.The duality of technology:Rethinking the concept of technology in organizations[J].Organization Science,3(3):398-427.
- Peeters R,Widlak A.2018.The digital cage:Administrative exclusion through information architecture—The case of the Dutch civil registry's master data management system[J].Government Information Quarterly,35(2):175-183.
- Peeters R.2023.Digital administrative burdens:An agenda for analyzing the citizen experience of digital bureaucratic encounters[J].Perspectives on Public Management and Governance,6(1):7-13.
- Prokop C,Tepe M.2022.Talk or type?The effect of digital interfaces on citizens' satisfaction with standardized public services[J].Public Administration,100(2),427-443.
- Ritz A,Brewer G A,Neumann O.2016.Public service motivation:A systematic literature review and outlook[J].Public Administration Review,76(3):414-426.
- Safarov N.2023.Administrative literacy in the digital welfare state:Migrants navigating access to public services in Finland[J].Social Policy and Society,1-14.
- Shahab S,Lades L K.2024.Sludge and transaction costs[J].Behavioural Public Policy,8(2):327-348.
- Veiga L,Janowski T,Barbosa L S.2016.Digital government and administrative burden reduction[C]//Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance.Montevideo,Uruguay:Association for Computing Machinery,323-326.
- Woodward J.1980.Industrial organization theory and practice[M].Cambridge:Oxford University Press.