房瑞佳,郑跃平,赖玺滟

• 1:中山大学政治与公共事务管理学院
• 2:中山大学数字治理研究中心
• 3:广东外语外贸大学马克思主义学院
• 4:中山大学中国公共管理研究中心

摘要(Abstract)：

当前，行政负担的相关议题在学术界引起了广泛关注。本文旨在探讨在公共服务数字化转型的背景下，为什么数字技术反而加重了公民的行政负担，以及这些负担的影响因素与生成机制。通过对相关文献的系统梳理与深入分析，研究发现，公民的能力与行为差异、政府的政治决策与街头官僚的执行方式，以及技术供给能力与运作逻辑等因素，均对行政负担产生重要影响。具体而言，数字技术加重公民行政负担的生成机制主要通过以下四条路径实现：一是技术应用的直接作用，二是技术通过影响政府行为的间接作用，三是技术通过影响公民感知的间接作用，四是技术对公民获取服务过程中政民互动关系的间接影响。未来的研究应采用更加多元的方法，拓展在不同场景与领域的探讨，以形成更加系统和深入的研究成果。

关键词(KeyWords)： 数字技术;行政负担;公共服务数字化

Abstract:

Keywords:

基金项目(Foundation): 教育部人文社会科学重点研究基地重大项目“共同富裕背景下的数字政府建设研究：数字包容、决策范式与实施路径”(项目批准号:22JJD630024);; 国家社会科学基金重大项目“数字政府建设成效测度与评价的理论、方法及应用研究”(项目批准号:23&ZD080)的资助

作者(Author): 房瑞佳,郑跃平,赖玺滟

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