元帅,陈志霞,刘熙

• 1:河南大学哲学与公共管理学院
• 2:华中科技大学公共管理学院

摘要(Abstract)：

基层公务员的创新行为对于提升政策执行效率、改善公共服务效能、助推服务型政府建设具有重要的现实意义。立足使命教育实践活动背景，依据资源保存理论和主动动机模型，本研究构建了使命效价影响基层公务员创新行为的理论模型。运用问卷调查法，通过对437份基层公务员样本数据的分析发现：使命效价能够显著正向预测基层公务员的创新行为；公共服务动机在二者关系中发挥部分中介作用；差错管理氛围感知增强了公共服务动机对基层公务员创新行为的影响，且强化了使命效价经由公共服务动机对基层公务员创新行为的间接作用。研究结论廓清了使命效价激发基层公务员创新行为的过程机制，丰富了使命效价和创新行为相关研究，为全面深化改革阶段激发基层公务员的创新行为提供了理论和实践启发。

关键词(KeyWords)： 使命效价;创新行为;公共服务动机;差错管理氛围感知

Abstract:

Keywords:

基金项目(Foundation): 河南省哲学社会科学规划项目“行为公共管理视角下河南省基层公务员担当作为激励机制研究”(项目批准号:2023CZZ018);; 国家自然科学基金青年项目“公务员感知问责研究:结构维度、双刃剑效应与治理路径”(项目批准号:72304238)资助

作者(Author): 元帅,陈志霞,刘熙

参考文献(References)：

• 蔡锐星，胡威.2022.公共危机情境下官僚的亲社会违规行为倾向：一项调查实验研究[J].公共管理评论，4(2):5-42.Cai R X,Hu W.2022.The tendency for pro-social rule breaking by bureaucrats in the context of a public crisis:Evidence from a survey experiment[J].China Public Administration Review,4(2):5-42.(in Chinese)
• 陈鼎祥，刘帮成.2021.基层公务员变革担当行为的形成机理研究——公共服务动机的涓滴效应检验[J].公共管理评论，3(1):47-67.Chen D X,Liu B C.2021.A study on the formation mechanism for the taking-charge behavior of street-level civil servants:An examination of the trickle-down effects of public service motivation[J].China Public Administration Review,3(1):47-67.(in Chinese)
• 葛蕾蕾，陈昱睿.2022.使命效价对基层公务员工作幸福感的影响：情绪衰竭的中介作用及公共服务动机的调节作用[J].公共管理与政策评论，11(3):41-51.Ge L L,Chen Y R.2022.Effect of mission valence on occupational well-being of grass-roots civil servant:The mediating role of emotional exhaustion and the moderating role of public service motivation[J].Public Administration and Policy Review,11(3):41-51.(in Chinese)
• 郭晟豪.2020.基层干部何以担当作为?测量、动机与前因机制[J].心理科学进展，28(6):924-934.Guo S H.2020.How to drive street-level cadres to take charge?A study on measurements,motivations,and antecedents[J].Advances in Psychological Science,28(6):924-934.(in Chinese)
• 郭晟豪.2021.预算繁文缛节的干扰：公务员的政治参与动机、牺牲奉献动机与工作投入[J].公共行政评论，14(3):60-78.Guo S H.2021.The interference budgetary red tape:The relationships among political participation motivation,sacrifice-dedication motivation,and work engagement[J].Journal of Public Administration,14(3):60-78.(in Chinese)
• 胡威.2020.困于会议室——会议负担对基层公务员创新行为的影响机制[J].学术研究，(6):63-68.Hu W.2020.Boxed in the boardroom:The impact of conference burden on the innovation behavior of grassroots-level civil servants[J].Academic Research,(6):63-68.(in Chinese)
• 黄新华.2020.基层干部“工具化”倾向的治理之道[J].人民论坛，(27):49-51.Huang X H.2020.The way to governance of grass-roots cadres' “instrumentalization” tendency[J].People's Tribune,(27):49-51.(in Chinese)
• 黄扬，陈天祥.2020.街头官僚如何推动政策创新?——基层卫生服务领域中的创新案例研究[J].公共管理学报，17(4):74-86.Huang Y,Chen T X.2020.How do street-level bureaucrats promote policy innovation?—Case study of innovation in the field of basic-level health services[J].Journal of Public Management,17(4):74-86.(in Chinese)
• 李正东.2022.数字化转型中领导共情对员工创新绩效的影响研究——一个有调节的双中介模型[J].财经论丛，(2):89-100.Li Z D.2022.The impact of leader empathy on employee innovation performance in digital transformation a regulated dual-intermediary model[J].Collected Essays on Finance and Economics,(2):89-100.(in Chinese)
• 李志，布润，李安然.2020.基层公务员职业认同特征及其对工作绩效与离职倾向的影响研究[J].重庆大学学报(社会科学版),26(3):176-188.Li Z,Bu R,Li A R.2020.Research on the characteristics of professional identification of grass-roots civil servants and their influence on job performance and turnover intention[J].Journal of Chongqing University (Social Science Edition),26(3):176-188.(in Chinese)
• 林亚清，陈振明.2018.公务员的使命效价与工作热情关系研究——基于资源保存理论视角的研究[J].厦门大学学报(哲学社会科学版),(5):123-134.Lin Y Q,Chen Z M.2018.A study on the relationship between public servants' mission valence and job vigor:From the perspective of conservation of resource[J].Journal of Xiamen University (Arts & Social Sciences),(5):123-134.(in Chinese)
• 林亚清，蓝浦城.2023.干部公共服务动机、胜任力与工作绩效关系研究——基于多项式回归与响应面分析的探索[J].公共行政评论，16(2):84-104.Lin Y Q,Lan P C.2023.A study of the relationships among public service motivation,competence and job performance:An exploration based on polynomial regression and response surface analysis[J].Journal of Public Administration,16(2):84-104.(in Chinese)
• 刘晨，周文霞.2022.从拥有使命到践行使命：使命践行的研究述评与展望[J].中国人力资源开发，39(2):59-72.Liu C,Zhou W X.2022.From calling to living a calling:Review on living a calling and prospect[J].Human Resources Development of China,39(2):59-72.(in Chinese)
• 刘倩，李志.2021.组织容错会影响公务员创新行为吗?——自我效能感和公共服务动机的链式中介作用[J].公共行政评论，14(3):24-39.Liu Q,Li Z.2021.Does an organization's fault-tolerant climate improve civil servants' innovative behavior?:Exploring the chain mediating role of self-efficacy and public service motivation[J].Journal of Public Administration,14(3):24-39.(in Chinese)
• 刘夏怡，万文海，彭纪生.2020.尽责性的员工一定会规避亲社会违规行为吗?基于调节焦点理论视角[J].预测，39(5):53-60.Liu X Y,Wan W H,Peng J S.2020.Will conscientious employees certainly avoid PSRB?A regulatory focus theory perspective[J].Forecasting,39(5):53-60.(in Chinese)
• 刘宗华，李燕萍，郑馨怡.2018.工作嵌入对员工创新行为的影响：内部人身份感知和主管支持的作用[J].中国人力资源开发，35(7):146-156.Liu Z H,Li Y P,Zheng X Y.2018.The effect of job embeddedness on employee innovative behavior:Perceived insider status as mediator and supervisor support as moderator[J].Human Resources Development of China,35(7):146-156.(in Chinese)
• 彭川宇，梁艳，袁国平.2022.服务型领导与基层公务员创新行为：职业认同与职业韧性的链式中介作用[J].公共管理评论，4(4):52-76.Peng C Y,Liang Y,Yuan G P.2022.Servant leadership and street-level public servants' innovative behavior:The chain mediating role of professional identity and career resilience[J].China Public Administration Review,4(4):52-76.(in Chinese)
• 邱茜.2017.公务员公共服务动机对组织公民行为的影响——基于山东省17地市的实证研究[J].中国行政管理，(6):69-74.Qiu Q.2017.Impact of civil servants' public service motivation on organizational citizenship behavior:An empirical study of 17 cities in Shandong province[J].Chinese Public Administration,(6):69-74.(in Chinese)
• 孙彩红.2016.从目标考核到治理绩效评估：基层政府的转型[J].甘肃社会科学，(5):239-243.Sun C H.2016.From target assessment to governance performance evaluation:The transformation of grass-roots governments[J].Gansu Social Sciences,(5):239-243.(in Chinese)
• 谭新雨，刘帮成.2020.基层公务员创新何以提升“放管服”改革成效?——基于组织学视角的逻辑解释[J].中国行政管理，(3):83-91.Tan X Y,Liu B C.2020.How can street-level public servants' innovative behaviors improve the effectiveness of “delegating regulating-servicing” reform?—Logical interpretation based on histological perspective[J].Chinese Public Administration,(3):83-91.(in Chinese)
• 谭新雨，吴维旭.2021.新时代制度环境激励基层干部干事创业的微观逻辑[J].东北大学学报(社会科学版),23(6):82-90.Tan X Y,Wu W X.2021.The micro-logic for institutional environment to motivate grassroots-level public servants' entrepreneurship in the new era[J].Journal of Northeastern University (Social Science),23(6):82-90.(in Chinese)
• 谭新雨.2021.公务员创新行为：文献述评与研究展望[J].公共行政评论，14(2):195-227.Tan X Y.2021.Public employees' innovative behavior:A literature review and future research agenda[J].Journal of Public Administration,14(2):195-227.(in Chinese)
• 唐健，方振邦.2020.服务型领导对公务员创新行为的影响机制[J].上海交通大学学报(哲学社会科学版),28(2):88-98.Tang J,Fang Z B.2020.Impact mechanism of servant leadership on innovative behavior of civil servants[J].Journal of Shanghai Jiaotong University (Philosophy and Social Sciences),28(2):88-98.(in Chinese)
• 汪光炜，卫旭华.2021.职业声誉感知何以影响基层公务员公共服务动机：被调节的中介模型[J].公共管理评论，3(2):105-129.Wang G W,Wei X H.2021.How the professional reputation of grassroots civil servants affects their motivation for public service:A moderated mediating model[J].China Public Administration Review,3(2):105-129.(in Chinese)
• 徐振亭，罗瑾琏，曲怡颖.2020.自我牺牲型领导与员工创新行为：创造过程投入与团队信任的跨层次作用[J].管理评论，32(11):184-195.Xu Z T,Luo J L,Qu Y Y.2020.A multilevel research on the relationship between self-sacrificial leadership and employee innovation behavior:Multilevel role of creative process engagement and team trust[J].Management Review,32(11):184-195.(in Chinese)
• 杨铃，陈晓蓉，张汝立，等.2023.数字时代青年社会治理共同体意识的培育机制研究[J].公共管理评论，5(2):162-187.Yang L,Chen X R,Zhang R L,et al.2023.A study of the mechanisms to cultivate an awareness of a social governance community among youth in the digital era[J].China Public Administration Review,5(2):162-187.(in Chinese)
• 元帅，陈志霞，郭金元.2022a.公共服务动机对基层公务员主动性行为的影响研究[J].公共管理与政策评论，11(3):52-63.Yuan S,Chen Z X,Guo J Y.2022a.A research on the effects of front-line civil servants' public service motivation on proactive behaviors[J].Public Administration and Policy Review,11(3):52-63.(in Chinese)
• 元帅，陈志霞，郭金元.2022b.自由裁量权对街头官僚公共服务动机的作用机理：被调节的中介模型[J].公共管理评论，4(1):126-151.Yuan S,Chen Z X,Guo J Y.2022b.The influencing mechanism of discretion on street-level bureaucrats' public-service motivation:A moderated mediation analysis[J].China Public Administration Review,4(1):126-151.(in Chinese)
• 张轶楠，苏伟琳.2023.基层公务员伦理行为的提升策略：基于伦理型领导的视角[J].中国行政管理，(2):61-68.Zhang Y N,Su W L.2023.A Study on promotion strategies of junior civil servants' ethical behavior:Based on the perspective of ethical leadership[J].Chinese Public Administration,(2):61-68.(in Chinese)
• 赵斌，徐璐.2018.差错管理氛围对员工创新行为影响研究——基本心理需求与知识建构的双路径作用[J].经济经纬，35(2):128-134.Zhao B,Xu L.2018.Research on the influence of error management climate on employee's innovation:Dual path effect of basic psychological needs and knowledge construction[J].Economic Survey,35(2):128-134.(in Chinese)
• 赵书松，罗文华.2022.容错纠错机制对公务员创新的影响研究——基于15个国家级新区的程序化扎根[J].华中科技大学学报(社会科学版),36(1):94-102.Zhao S S,Luo W H.2022.Research on the influence of mechanisms to allow for and address mistakes on civil servant innovation:Based on the programmatic rooting of 15 state-level new areas[J].Journal of Huazhong University of Science and Technology (Social Science Edition),36(1):94-102.(in Chinese)
• 周浩，龙立荣.2004.共同方法偏差的统计检验与控制方法[J].心理科学进展，12(6):942-950.Zhou H,Long L R.2004.Statistical remedies for common method biases[J].Advances in Psychological Science,12(6):942-950.(in Chinese)
• 朱永跃，宋锐.2023.职场精神力对员工越轨创新行为的影响机制研究[J].科技进步与对策，40(21):140-150.Zhu Y Y,Song R.2023.The influence mechanism of workplace spirituality on employee creative deviance[J].Science & Technology Progress and Policy,40(21):140-150.(in Chinese)
• Baron R M,Kenny D A.1986.The moderator-mediator variable distinction in social psychological research:Conceptual,strategic,and statistical considerations[J].Journal of Personality and Social Psychology,51(6):1173-1182.
• Bernier L,Hafsi T,Deschamps C.2015.Environmental determinants of public sector innovation:A study of innovation awards in Canada[J].Public Management Review,17(6):834-856.
• Boon C,Kalshoven K.2014.How high-commitment HRM relates to engagement and commitment:The moderating role of task proficiency[J].Human Resource Management,53(3):403-420.
• Bosak J,Kilroy S,Chênevert D,et al.2021.Examining the role of transformational leadership and mission valence on burnout among hospital staff[J].Journal of Organizational Effectiveness:People and Performance,8(2):208-227.
• Bysted R,Hansen J R.2015.Comparing public and private sector employees' innovative behaviour:Understanding the role of job and organizational characteristics,job types,and subsectors[J].Public Management Review,17(5):698-717.
• Caillier J G.2016.Do transformational leaders affect turnover intentions and extra-role behaviors through mission valence?[J].The American Review of Public Administration,46(2):226-242.
• Cigularov K P,Chen P Y,Rosecrance J.2010.The effects of error management climate and safety communication on safety:A multi-level study[J].Accident Analysis & Prevention,42(5):1498-1506.
• Cusin J,Goujon-Belghit A.2019.Error reframing:Studying the promotion of an error management culture[J].European Journal of Work and Organizational Psychology,28(4):510-524.
• De Vries H,Bekkers V,Tummers L.2016.Innovation in the public sector:A systematic review and future research agenda[J].Public Administration,94(1):146-166.
• Deci E L,Ryan R M.2000.The “what” and “why” of goal pursuits:Human needs and the self-determination of behavior[J].Psychological Inquiry,11(4):227-268.
• Dimitrova N G,Van Hooft E A J,Van Dyck C,et al.2017.Behind the wheel:What drives the effects of error handling?[J].The Journal of Social Psychology,157(6):658-672.
• Duffy R D,Dik B J,Douglass R P,et al.2018.Work as a calling:A theoretical model[J].Journal of Counseling Psychology,65(4):423-439.
• Frese M,Fay D.2001.Personal initiative:An active performance concept for work in the 21st century[M]//Staw B M,Sutton R M.Research in Organizational Behavior.Amsterdam:Elsevier Science,23:133-187.
• Fuller J B,Marler L E,Hester K.2012.Bridge building within the province of proactivity[J].Journal of Organizational Behavior,33(8):1053-1070.
• Goodman P S,Ramanujam R,Carroll J S,et al.2011.Organizational errors:Directions for future research[J].Research in Organizational Behavior,31:151-176.
• Guerrero S,Chênevert D.2021.Municipal employees' performance and neglect:The effects of mission valence[J].Review of Public Personnel Administration,41(3):447-465.
• Han Y.2018.Is public service motivation changeable?Integrative modeling with goal-setting theory[J].International Journal of Public Administration,41(3):216-225.
• Hassan H A,Zhang X D,Ahmad A B,et al.2021.Public service motivation and employee change-supportive intention:Utilizing the theory of planned behavior[J].Public Personnel Management,50(2):283-304.
• Hobfoll S E.1989.Conservation of resources:A new attempt at conceptualizing stress[J].American Psychologist,44(3):513-524.
• Homberg F,Vogel R,Weiherl J.2019.Public service motivation and continuous organizational change:Taking charge behaviour at police services[J].Public Administration,97(1):28-47.
• Kim S H,Kim S.2016.National culture and social desirability bias in measuring public service motivation[J].Administration & Society,48(4):444-476.
• Miao Q,Newman A,Schwarz G,et al.2018.How leadership and public service motivation enhance innovative behavior[J].Public Administration Review,78(1):71-81.
• Pandey S K,Wright B E,Moynihan D P.2008.Public service motivation and interpersonal citizenship behavior in public organizations:Testing a preliminary model[J].International Public Management Journal,11(1):89-108.
• Parker S K,Bindl U K,Strauss K.2010.Making things happen:A model of proactive motivation[J].Journal of Management,36(4):827-856.
• Pedersen M J.2015.Activating the forces of public service motivation:Evidence from a low-intensity randomized survey experiment[J].Public Administration Review,75(5):734-746.
• Perry J L,Hondeghem A,Wise L R.2010.Revisiting the motivational bases of public service:Twenty years of research and an agenda for the future[J].Public Administration Review,70(5):681-690.
• Rainey H G,Steinbauer P.1999.Galloping elephants:Developing elements of a theory of effective government organizations[J].Journal of Public Administration Research and Theory,9(1):1-32.
• Rybowiak V,Garst H,Frese M,et al.1999.Error orientation questionnaire (EOQ):Reliability,validity,and different language equivalence[J].Journal of Organizational Behavior,20:527-547.
• Salge T O,Vera A.2012.Benefiting from public sector innovation:The moderating role of customer and learning orientation[J].Public Administration Review,72(4):550-559.
• Scott S G,Bruce R A.1994.Determinants of innovative behavior:A path model of individual innovation in the workplace[J].Academy of Management Journal,37(3):580-607.
• Van Dyck C,Frese M,Baer M,et al.2005.Organizational error management culture and its impact on performance:A two-study replication[J].The Journal of Applied Psychology,90(6):1228-1240.
• Vandenabeele W.2007.Toward a public administration theory of public service motivation[J].Public Management Review,9(4):545-556.
• Wang X Y,Guchait P,Madera J M,et al.2018.Is “do it right the first time” necessarily right?:The importance of error management culture in the hospitality industry[J].International Journal of Contemporary Hospitality Management,30(3):1398-1418.
• Wang X Y,Guchait P,Pasamehmetoglu A.2020.Anxiety and gratitude toward the organization:Relationships with error management culture and service recovery performance[J].International Journal of Hospitality Management,89:102592.
• Wright B E.2007.Public service and motivation:Does mission matter?[J].Public Administration Review,67(1):54-64.
• Wright B E,Moynihan D P,Pandey S K.2012.Pulling the levers:Transformational leadership,public service motivation,and mission valence[J].Public Administration Review,72(2):206-215.
• Wright B E,Christensen R K,Pandey S K.2013.Measuring public service motivation:Exploring the equivalence of existing global measures[J].International Public Management Journal,16(2):197-223.