叶岚

• 1:清华大学公共管理学院

摘要(Abstract)：

相同职能的政府部门,为什么有些能够通过技术革新提升绩效,而另一些尽管采用了类似的技术,却仍得不到明显的绩效改善?基于城市管理部门的案例分析,本研究发现,引入新技术后,成功实现绩效提升的组织具有两个特点:一是技术能够切实起到优化政府内部治理的作用,二是技术能够充分为个体所认同和适应。进一步的研究结果表明,在组织层次,技术有助于提升政府内部治理网络的价值和岗位重要性,促进业务扁平化的实现。在业务单位层次,技术有助于缩小网络规模,减少网络的复杂性。在个体层次,技术能够减少行为的不确定性。最后,本研究对技术与政府内部治理结构要素的影响机制进行总结,形成分析框架。

关键词(KeyWords)： 政府;治理;技术;结构

Abstract:

Keywords:

基金项目(Foundation):

作者(Author): 叶岚

参考文献(References)：

• ①Bannis,Warrem G.Organizations of the Future[G]//沙夫里茨,海德,帕克斯.公共行政学经典.5版.北京:中国人民大学出版社,2010:244-255.
• ②Weber,Max.Bureaucracy[G]//见沙夫里茨,海德,帕克斯.公共行政学经典.5版.北京:中国人民大学出版社,2010:52-57.
• ①Marton,Rabent C.Burearcratic Structure and Personality[G]//沙夫里茨,海德,帕克斯.公共行政学经典.5版.北京:中国人民大学出版社,2010:113-121.
• ②Simon,Herbert A.The Proverbs of Administration[G]//沙夫里茨,海德,帕克斯.公共行政学经典.5版.北京:中国人民大学出版社,2010:140-153.
• ③Bannis,Warrem G.Organizations of the Future[G]//沙夫里茨,海德,帕克斯.公共行政学经典.5版.北京:中国人民大学出版社,2010:244-255.
• ④O'Toole,Laurence.Treating Networks Seriously:Practical and Research-Based Agendas in Public Administration[J].Public Administration Review,1997,57(1):45-52.
• ⑤Considine,Mark,Jenny M L.Bureaucracy,Network,or EnterpriseComparing Models of Governance in Australia,Britain,the Netherlands,and New Zealand[J].Public Administration Review,2003,63(2):131-140.
• ⑥斯蒂芬·戈德史密斯,威廉·埃格斯.网络化治理:公共部门的新形态[M].孙迎春,译.北京:北京大学出版社,2008:18.
• ⑦高和·里兹维.美国政府创新:观察和经验[J].陈雪莲,编译.经济社会体制比较,2009(6):84-91.
• ⑧Provan,et al.The Evolution of Structural Embeddedness and Organizational Social Outcomes in a Certrally Governed Health and Human Services Network[J].Journal of Public Administration Research and Theory,2009,19(4):873-893.
• ⑨Schalk,et al.Network Embeddedness and Public Agency Performance:The Strength of Strong Ties in Dutch Higher Education[J].Journal of Public Administration Research and Theory,2010,20(3):629-653.
• ⑩Graddy,et al.Influences on the Size and Scope of Networks for Social Service Delivery[J].Journal of Public Administration Research and Theory,2006,16(4):533-552.
• [11]Huang Kun,et al.Resource Tangibility and Patterns of Interaction in a Publicly Funded Health and Human Services Network[J].Journal of Public Administration Research and Theory,2007,17(3):435-454.
• [12]Blair,Robont.Policy Tools Theory and Implementation Networks:Understanding State Enterprise Zone Partnerships[J].Journal of Public Administration Research and Theory,2002,12(2):161-190.
• [13]Krueathep,et al.Why Do Agencies Work TogetherThe Determinants of Network Formation at the Subnational Level of Government in Thailand[J].Journal of Public Administration Research and Theory,2010,20(1):157-185.
• [14]McGuire,Michael.Managing Networks:Propositions on What Managers Do and Why They Do it[J].Public Administration Review,200 2,62(5):599-609.
• [15]Choi,et al.Power and Cognitive Accuracy in Local Emergency Management Networks[J].Public Administration Review,Special Issue,2007(12):198-209.
• [16]O'Toole,et al.Desperately Seeking Selznick:Cooptation and the Dark Side of Public Management in Networks[J].Public Administration Review,2004,64(6):681-693.
• [17]Hicklin,et al.Serpents in the Sand:Managerial Networking and Nonlinear Influences on Organizational Performance[J].Journal of Public Administration Research and Theory,2008,18(2):253-273.
• [18]Isett,et al.Networks in Public Administration Scholarship:Understanding Where We Are and Where We Need to Go[J].Journal of Public Administration Research and Theory,2011,21(1):i157-i173.
• ①Considine,et al.Governance at Ground Level:The Frontline Bureaucrat in the Age of Markets and Networks[J].Public Administration Review,1999,59(6):467-480.
• ②Svensson,et al.Reemployment Services in the Netherlands:A Comparative Study of Bureaucratic,Market,and Network Forms of Organization[J].Public Administration Review,2008,68(3):505-515.
• ③Siau,et al.Using social development lenses to understand e-government development[J].Journal of Global Information Management,2006,14(1):47-62.
• ④孟庆国,等.2011年国际电子政务研究回顾——基于SSCI文献的分析[J].电子政务,2012(5):50-57.
• ⑤[澳]欧文休斯.公共管理导论[M].张成福,王学栋,译.3版.北京:中国人民大学出版社,2007:222-224.
• ⑥Fountain Jane.The Virtual State:Toward a Theory of Federal Bureaucracy in the 21st Century[G]//Ciulla Kamarck E.,Nye J.S.ed.Elaine C K,Joseph S.Democracy.com:Governance in a Networked World[M].Hollis,NH,Hollis Publishing,1999:139.
• ⑦Ake Gr(o|¨)nlund.电子政府:设计、应用和管理[M].陈君,白大勇,译.北京:清华大学出版社,2006:1.
• ⑧杨国栋.论电子政府构建的政府基础[D].长春:吉林大学,2013.
• ⑨Richard Heeks.Reinventing Government in the Information Age[M].London:Routledge Press,2000.
• ⑩安德鲁·查德威克.互联网政治学:国家、公民与新传播技术[M].任孟山,译.北京:华夏出版社,2010.
• [11]Moynihan,et al.The Ties that Bind:Social Networks,Person-Organization Value Fit,and Turnover Intention[J].Journal of Public Administration Research and Theory,2008,18(2):205-227.
• ①马汀·奇达夫,蔡文彬.社会网络与组织[M].王凤彬,朱超威,等,译.北京:中国人民大学出版社,2009:5-10.
• ②约翰·斯科特.社会网络分析法[M].刘军,译.2版.重庆:重庆大学出版社,2007:74.
• ③陈秀琼,黄福才.基于社会网络理论的旅游系统空间结构优化研究[J].地理与地理信息科学,2006(5):75-80.
• ④杨兴柱,顾朝林,王群.南京市旅游流网络结构构建[J].地理学报,2007(6):609-620.
• ⑤杨效忠,刘国明,冯立新,等.基于网络分析法的跨界旅游区空间经济联系——以壶口瀑布风景名胜区为例[J].地理研究,2011(7):1319-1330.
• ⑥裴蓓.基于社会网络的科研查新信息主题网络分析[J].情报理论与实践,2013(4):81-84.
• ⑦如专门的信息中心或指挥中心。
• ①罗伯特·阿格拉诺夫,迈克尔·麦圭尔.协作性公共管理:地方政府新战略[M].北京:北京大学出版社,2007:2.
• ②余钟夫,马亚西,乔智玮.城市管理体制如何应时而变,变当其用——基于广州、深圳城市管理体制改革的调查分析[J].城市管理前沿,2011(4):18-21.
• ③朱胜玉,李鑫.完善无锡市城市管理体制机制建议[J].城市管理与科技,2014(1):71-72.
• ①陈凡,刘玉劲.社会公众的技术心理及其调适——论技术社会化过程中的社会心理问题[J].自然辩证法通讯,1993(2):33-42.