孙斐,徐淮智

• 1:兰州大学管理学院

摘要(Abstract)：

网络空间中的政府回应已经成为政府与公众相互创造和维系的一场“语言游戏”,目前学界已经关注到公众话语与政府回应间的内在联系,基本勾勒出了公众话语与政府回应之间关系的大致轮廓,但囿于研究方法的局限,二者之间的因果关系及其边界条件仍具备研究价值与研究空间。因此,本文基于话语理论、符号互动论和知识社会学构建了一个话语互动“双轮”理论框架,通过一项涉及中国140个市长信箱的实地实验,检验公众话语风格与政府回应之间的因果关系,以及电子政务水平的调节作用,为政府回应话语研究作出新的边际贡献。研究发现:(1)公众话语风格差异对政府回应率和回应速度没有显著影响;(2)公众话语风格差异显著影响政府回应质量;(3)电子政务水平在公众话语风格与政府回应质量的关系中起到负向调节作用。因此,有必要从提高互动主体的知识共享能力和限制电子官僚的自由裁量权入手,改进政府回应整体效能,实现良善的政府回应。

关键词(KeyWords)： 政府回应;话语互动;实地实验;电子政务;公共价值

Abstract:

Keywords:

基金项目(Foundation): 国家社会科学基金一般项目“基层公务员的价值选择逻辑与价值冲突治理研究”(项目批准号:21BGL201);; 甘肃省基础研究计划-软科学专项资助项目“基于公共价值的甘肃省数字政府建设成效评价指标体系构建研究”(项目批准号:22JR4ZA041)资助

作者(Author): 孙斐,徐淮智

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• (1)七大行政地理分区包括:华中地区、华北地区、华南地区、东北地区、西南地区、西北地区、华东地区。
• (1)Distelhorst and Hou(2014)提出的回应质量指标包括:负责低保的政府机构名称、享受低保的条件、低保申请的审批程序、相关政府机构的联系信息、当地低保的发放标准。