柯江林,张继争,丁群

• 1:北京师范大学政府管理学院
• 2:北京师范大学组织与人力资源管理系系

摘要(Abstract)：

如何在人员构成日益多样化的背景下提高社区工作者工作的幸福感和增强其组织公民行为，是社区服务机构提升基层社会治理能力面临的重要问题。本研究主要基于资源保存理论，从包容性氛围视角探索了该问题。本研究对北京市96个社区服务站的574名社区工作者进行了配对调查。运用跨层结构方程模型统计分析技术，发现社区服务站的包容性氛围对社区工作者的工作幸福感、组织公民行为具有显著正向作用，职场精神力在其关系中起中介作用；个体感知差异在包容性氛围与社区工作者职场精神力的关系以及职场精神力的中介效应中起正向调节作用。研究结果推进了包容性氛围以及职场精神力相关理论，并对多样化的社区工作者队伍管理具有启示作用。

关键词(KeyWords)： 包容性氛围;职场精神力;组织公民行为;工作幸福感;个体感知差异

Abstract:

Keywords:

基金项目(Foundation): 国家自然科学基金面上项目“人员多样化场景下公务员主动行为的激发机制研究：包容性氛围视角及其双面效应”(项目批准号:72174027)资助

作者(Author): 柯江林,张继争,丁群

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